This year has brought many challenges. As the COVID-19 pandemic encompassed the world, cleaners became frontline essential workers and building service contractors ensured they were ready to tackle the coronavirus.

As we look back at 2020 and the lessons we learned, it’s important for us at BSCAI to reflect on some of the articles we’ve created to help you along the way. Here are the top 5 articles from Contractor Connections this past year.

After nearly 58 years in the building service industry, Dick Ollek is retiring as of December 31, 2020. Dick is a Certified Building Service Executive (CBSE) and served as BSCAI President in 1990-1991.

In the latest episode of our podcast Contracting Conversations, BSCAI sits down with Ryan Hendley, CBSE, to talk about running his family business: IH Services Inc.

When it comes to leadership, Kathleen Bands knows a thing or two. Bands, who is the CEO of My Cleaning Service, was raised in the building service contract industry and watched as her grandfather—and then her parents—built their business from the ground up. Now at the helm, Bands says she’s bringing the company into the future. She sat down with Contracting Conversations to discuss her leadership style, working at a generational family business and how young women in the industry can assert themselves.

2020 has been a challenging year full of transformations in the way we work, study and socialize. Building service contractors and their workforces have become more important than ever now that cleaning, sanitizing and disinfecting are top priorities for so many people. With cleaners shouldering this burden amid the ongoing COVID-19 pandemic, it is more important now than ever to show your appreciation for your staff on Thank Your Cleaner Day.