Presented by: Paul Epstein

How did Paul lead teams to consistently sell out billion-dollar NFL stadiums with 70,000 fans in historically losing markets? The answer lies in a powerful, scalable belief system that can be applied to any sales or service environment: Every seat has a story.
 
This shift from blanket ‘catch all’ campaigns to a dynamic customer-to-customer approach driven by customization, care, and championship service, led to sold-out stadiums and record-breaking revenue, that didn’t hinge on wins or losses.
 
In the sports industry, every seat and fan had a story. In your case, every client has a story. The question is: “Will you get to know it?” Achieving customer success doesn’t depend on perfect market conditions – it depends on consistently making each customer feel valued and seen.
 
Learning Outcomes:

• Identify a playbook to transform a customer into a raving fan
• Discover four key traits that build trust in the short game and long game
• Use a listening strategy that elevates clients, encouraging them to invest deeply in the relationship
• Explore synergies between sales and operations teams that unlock future growth potential
• Know the exact questions to ask when it matters most, so touchpoints turn into transformation points

Presented by: Nikolas Badminton

Every organization wants to be seen as innovative, the one solving real world problems and leading their industry. The majority fall at the first hurdle: taking a chance and empowering their people to explore possibilities. Leading executives are now finding that the process of innovation can be revolutionized by leading with futures work to speculation on the futures ahead of us and their place in those incredible worlds. Join Nikolas as he shares how to create innovation mindsets, question processes and work from the past and be more collaborative and creative in solving workplace challenges. 
Learning Outcomes:
•    Discuss and build resilience and innovation into your organization 
•    Learn how to de-risk innovation through future work and clients 
•    Think like a futurist