Virtual Technology Summit: Technology & Transformation within the BSC Industry

August 6, 2025 | 10 a.m. - 2:30 p.m. CT
August 7, 2025 | 10 a.m. - 1:45 p.m. CT

The janitorial and building services contractors industry is undergoing a rapid digital transformation driven by advancements in automation, data analytics, and integrated facility technologies. The Virtual Technology Summit program prepares contractors, managers, and suppliers to implement innovative technologies, safeguard operations from cyber threats, and meet evolving client expectations through improved operational efficiency. This program provides an essential roadmap for adapting to industry changes by integrating emerging technologies, security and infrastructure planning, and data-driven business operations specific to facility maintenance and building services. 

Registration is free for BSCAI members and non-members. You will still need to secure your spot by completing your registration.

Register

August 6 | 10 a.m. - 2:30 p.m. CT

Session 1: AI That Works: Proven Approaches to Streamline, Compete, and Grow

Speaker: Sean Alexander, Business Leader, Microsoft AI Co-Founder

Artificial Intelligence isn’t just for big tech companies - it’s quickly becoming a competitive edge for building service contractors of all sizes. This session, presented by Sean Alexander, co-founder of Microsoft AI will cut through the buzzwords and show how AI can help you solve real problems like staffing, estimating, customer retention, and operational efficiency.

You’ll learn:

  • What AI is (and isn’t) - in plain language
  • How companies like yours are already using AI to save time and improve margins
  • How "prompting" isn't Search 2.0 - and how to use it right
  • How to evaluate AI tools and vendors with confidence
  • Why responsible AI matters—and how to make sure your employees are using it wisely

Whether you’re curious, cautious, or ready to dive in, this session will give you the clarity and confidence to take your next step with AI—without needing a technical background.

Product Feature
From Data Overload to Real Information: How Wavelytics™ Helps Commercial Cleaning Companies Make Better Decisions

Speaker: Carissa Gappa, Senior Product Manager, TEAM Software by WorkWave
Commercial cleaning businesses collect massive amounts of operational data every day. In this session, TEAM Software by WorkWave's Senior Product Manager Carissa Gappa introduces Wavelytics™, a data analytics platform built specifically for the janitorial industry that helps turn mountains of data into actionable information.

Drawing from real feedback from early adopter partners, Carissa will dig into Wavelytics™' core data warehousing, self-service and advanced analytics tools, and share how businesses can expect to use these insights to work more effectively.

Session 2: Meeting Modern Customer Expectations: Integration, Payments & Data in Service Delivery

Speakers to be announced. 
Customer expectations are evolving rapidly, demanding seamless integrations, flexible payment options, and real-time facility data access. This session explores how technology can help BSCs meet these rising demands efficiently. Discover strategies to enhance customer experience by streamlining operations and providing transparency through connected systems. Learn how to leverage emerging tools to stay ahead in a competitive market where responsiveness and convenience are key.

Product Feature
Restrooms Reimagined: Enhancing Experience and Efficiency with Smart Technology

Speakers: Stephen Persampieri, Key Account Manager-National Commercial, Kimberly Clark Professional and Karen Ross, Business Operations Leader, Onvation®, Kimberly Clark Professional
Restrooms reflect more than hygiene—they reveal your facility’s standards. This session dives into how smart restroom tech enhances user experience, streamlines operations, and delivers real results. Learn how smart restroom technology can turn an overlooked space into a strategic powerhouse.

   

Session 3: Streamlining Operations: Enterprise Software for Workforce and Customer Management

Speakers to be announced. 
Discover how integrated enterprise software solutions can simplify and enhance critical business functions like payroll, timekeeping, employee communication, and customer service. This session will cover best practices for leveraging technology to improve workforce management and gather actionable customer feedback to boost service quality. Learn how to create a connected ecosystem that supports operational efficiency and drives continuous improvement across your organization.

Session 4: Digital Dialogue: Tech & Tell

Speakers: Bob Vukovic, Chief Information Officer, GDI Integrated Facility Services; Travis Harper, Senior Vice President of Technology, Harvard Maintenance and Ed Killian, Vice President, Business Technology, The Budd Group

An open, informal space to share ideas, ask questions, and show off your latest tech. Whether you're building, exploring, or just curious, join the conversation and get inspired by your BSC peers and industry suppliers.

 

August 7 | 10 a.m. - 2 p.m. CT

Session 5: Business Continuity: Preparing for Interruptions With Minimal Disruption

Speaker: Craig Newell, Vice President, Enterprise Information Security, GDI Integrated Facility Services
Unexpected interruptions and outages can derail operations and impact customer satisfaction. This session focuses on building resilient business continuity plans to ensure your organization stays up and running during disruptions. Learn best practices for preparedness, risk management, and rapid recovery, all designed to minimize downtime and maintain service quality. Whether it’s technology failures, staffing challenges, or external events, discover how to safeguard your business and keep disruption to a minimum.

Product Feature: Planning for Future Profits: How AI and Technology Are Transforming Facility Service Customers 

Speaker: Andy Jedynak, President and CEO, ClientPoint

Technology drives choice, and choice drives change. In today’s rapidly evolving BSC landscape, technology is no longer a luxury (or a necessary evil) - it’s the backbone of how clients evaluate, engage with, and select service partners. Driven by unprecedented access to data, AI-powered tools, and seamless digital experiences, client expectations are changing faster than ever before. Buyers now demand more than just services; they expect speed, transparency, and personalization. This session explores how that shift is redefining the very DNA of facility service customers - transforming how value is communicated, trust is built, and relationships are formed in a world of abundant choice.

We’ll take a close look at how top-performing contractors - and business leaders globally - are staying ahead by integrating automation, AI, and digital salesrooms into their everyday workflows. You’ll discover how to meet rising expectations, personalize the buyer journey, and turn your tech stack into a strategic growth engine. Whether you’re modernizing for the first time or fine-tuning an existing process, this session will provide you with a clear, actionable roadmap for thriving in a digital-first, client-centered future - where technology isn’t just a support tool, but a powerful catalyst for business transformation. 

Session 6: Scalable Security: Managing Infrastructure and AI Safely for Growth

Speaker: Jeremy Kerley, Senior Director of Business Continuity and Information Security, Harvard Shared Services
As your business grows, managing infrastructure and security becomes increasingly complex. This session explores strategies for scaling IT infrastructure—whether in-house or outsourced—while maintaining robust security protocols. Dive into best practices for securely integrating AI technologies into your operations, ensuring data privacy and compliance without sacrificing innovation. Gain insights on balancing growth ambitions with the critical need for secure, reliable systems that protect your business and customers.

Session 7: Smart Spaces: Leveraging Connected Devices and Building Technology for Efficiency

Speakers: Nathan Mah, Co-Founder & CEO, Mero; Ross Manley, SVP, Estimation, Innovation and Process Optimization, GDI Services (Canada) LP
Discover how connected devices and smart building technology are transforming facility management by providing real-time insights into occupancy, energy usage, and environmental conditions. This session explores practical applications of sensors and automated systems to optimize operations, reduce costs, and enhance occupant comfort. Learn how data-driven decisions can help create more sustainable, efficient, and responsive building environments.

Thank you to the Virtual Technology Summit Planning Committee for this event:

    • Bob Vukovic – Chief Information Officer, GDI Integrated Facility Services
    • Travis Harper – Senior Vice President of Technology, Harvard Maintenance
    • Ed Killian – Vice President, Business Technology, The Budd Group