July 15 | 10 a.m. - 2:45 p.m. CT
Session 1 | Digital Marketing in the BSC Era: Beyond SEO and Social Media
Speaker: Matt Christou, Co-Founder, Big League Clean
Digital marketing is about more than just social media; it’s a way to actually bring in more money. This session moves past the basics to show how automation and analytics help you build faster, better RFP responses so you can win more of the work you want.
Product Feature | Reclaiming Lost Margin: Identity-Verified Timekeeping for Building Service Contractors
Speaker: Stephanie Petersen, Product Manager, TEAM Software by WorkWave .png?ver=QX48td4DhHCpRNo4JIGUmg%3d%3d "TEAM Software")
Tracking time across a distributed workforce has long run on the honor system. However, punch photos, kiosks, and biometric AI validation are turning "trust me" into "here's the proof." This shift is critical, as an average of 2–4% of payroll is lost to "buddy punching" when accountability slips.
This session shows how building service contractors verify who's actually on-site using GPS-linked punch photos that build a visual audit trail, optional biometric matching that confirms identity in seconds, and shared kiosks that collect punches quickly during a shift-change rush.
Just as important, every verified punch feeds cleaner labor data straight into your job costing, so padded hours and shared logins stop eroding contract margins. We'll cover real workflows, privacy, and how biometric validation earns its keep in comparison to punch photo technology—so you leave with a practical framework for protecting accountability and your bottom line.
Session 2 | Generative AI in the BSC Industry: The Practical Skills Your Team Can Use Today
Speaker: Ceris Burns, FCIM C.Env. Cln. Chartered Marketer, Founder, CBAi
Most BSC leaders know AI is on the agenda. Far fewer know where to actually start or what generative AI can do for their business right now, without a tech budget or an IT project.This session cuts through the hype. Ceris Burns, CPD-accredited AI trainer and specialist in cleaning and FM, shares what's working in the sector today: how to prompt AI tools effectively, where generative AI delivers fast, measurable return across operational and back-office functions, and what you need in place before you scale.
You'll leave with a framework you can use the same day and a clear picture of what the next 90 days should look like for your organization.
Product Feature | Stop Finding Out From the Client: Building Real-Time Quality Visibility Across Every Site
Speaker: Samuel J. Clayton, COO, Otuvy, Inc.
If you’re only hearing about quality problems when a client calls to complain, you’re already behind. For building service contractors managing multiple sites and teams, this is one of the most common — and costly — operational blind spots: inconsistent standards go unnoticed until they show up as a complaint, a lost contract, or a damaged relationship.
In this session, we’ll break down how real-time quality visibility changes that equation entirely. You’ll see how foundational quality management tools and data help you catch issues on-site, in the moment, before they reach the client — turning what used to be reactive firefighting into consistent, scalable customer satisfaction. Walk away with a clear picture of what proactive quality control looks like in practice, and how to start building it into your own operation.
Session 3 | Easy Wins in Cybersecurity: Practical Protections for BSC Operations
Speaker: Jeff Durand, Director of IT, Vonachen Group
Cybersecurity doesn’t have to be complex or costly. This session highlights practical, high-impact cybersecurity best practices that BSCs can implement quickly to reduce risk, protect client data, and strengthen trust without slowing down operations.
Session 4 | Efficient Technology: Managing the BSC Tech Stack Without Complexity
Speaker: Joseph Pizzimenti, CEO, CClean Commercial Cleaning
As your business grows, so does the number of software tools your team relies on. The challenge is making sure those systems work together, get used consistently, and provide real benefits. This session will help you strengthen team adoption and turn everyday data into reporting that supports smarter decisions, business intelligence, and growth.
July 16 | 10 a.m. - 1:45 p.m. CT
Session 5 | Service Delivery in Motion: Real-Time Work Validation Driven by Customer (Part 1)
Speaker: Josh Vesely, Customer Executive, Findd
This session explores how modern BSCs are transforming service delivery through real-time work validation tools and apps. Learn how customer expectations are actively shaping technology adoption, driving transparency, accountability, and faster decision-making across service operations.
Product Feature | Closing More, Faster: Practice AI Applications That Are Transforming BSC Sales and Operations Right now
Speaker: Andy Jedynak, ClientPoint
This session cuts straight to what is working, delivering real-world AI applications that building service contractors are using right now to accelerate their sales cycle, streamline operations, and close more contracts without adding complexity. Walk away with practical, immediately actionable insights that will change how your team sells, operates, and competes in an industry that is moving faster than ever.
Session 6 | Turning Data Into Action: Real-Time Work Validation Dashboarding (Part 2)
Speaker: Bianca Espinosa, Vice President, Revenue Management Operations, Harvard Maintenance
Effective dashboarding goes beyond visualization. This session focuses on how real-time work validation data is presented for maximum impact; covering dashboard design, storytelling with data, and best practices for both internal operational use and external customer reporting.
Product Feature | From Chasing People to Managing by Exception: How facility service companies can automate frontline operations
Speaker: Lauren Beam, Strategic Accounts, Connecteam 
Facility service companies operate across dozens — or hundreds — of customer sites, making it difficult to maintain visibility, consistency, and accountability without adding more administrative work.
In this session, Connecteam will explore how leading facility service organizations are moving from reactive management to “management by exception” — using automation and mobile-first technology to identify late arrivals, reduce timecard errors, improve field accountability, standardize onboarding, and keep distributed teams connected. Attendees will walk away with practical examples of how technology can reduce administrative chasing, give supervisors real-time visibility across every site, and hold the field accountable without adding a single layer of overhead.
Session 7 | The Maturity of Robotics: Matching the Right Robot to the Right Job
Speakers: Charles Keenum, CBSE, Senior Vice President, The Budd Group; Brad Cox, Assistant Vice President - Supply Chain, The Budd Group
Robotics adoption succeeds when use cases are carefully chosen. This session dives into real-world robotics maturity, highlighting specific applications, client readiness, and task alignment (such as large-format floor care) to ensure robotics investments deliver real operational value.