July 15 | 10 a.m. - 2:45 p.m. CT
Session 1 | Digital Marketing in the BSC Era: Beyond SEO and Social Media
Speakers to be announced.
Digital marketing is about more than just social media; it’s a way to actually bring in more money. This session moves past the basics to show how automation and analytics help you build faster, better RFP responses so you can win more of the work you want.
Session 2 | Generative AI in the BSC Industry: The Practical Skills Your Team Can Use Today
Speaker: Ceris Burns, FCIM C.Env. Cln. Chartered Marketer, Founder, CBAi
Most BSC leaders know AI is on the agenda. Far fewer know where to actually start or what generative AI can do for their business right now, without a tech budget or an IT project.This session cuts through the hype. Ceris Burns, CPD-accredited AI trainer and specialist in cleaning and FM, shares what's working in the sector today: how to prompt AI tools effectively, where generative AI delivers fast, measurable return across operational and back-office functions, and what you need in place before you scale.
You'll leave with a framework you can use the same day and a clear picture of what the next 90 days should look like for your organization.
Session 3 | Easy Wins in Cybersecurity: Practical Protections for BSC Operations
Speaker: Jeff Durand, Director of IT, Vonachen Group
Cybersecurity doesn’t have to be complex or costly. This session highlights practical, high-impact cybersecurity best practices that BSCs can implement quickly to reduce risk, protect client data, and strengthen trust without slowing down operations.
Session 4 | Efficient Technology: Managing the BSC Tech Stack Without Complexity
Speakers to be announced.
As you add more tools, things can get messy. Joining this session helps you manage your tech stack to reduce "tool sprawl," improve team adoption, and make sure your technology investments actually support your business outcomes.
July 16 | 10 a.m. - 1:45 p.m. CT
Session 5 | Service Delivery in Motion: Real-Time Work Validation Driven by Customer (Part 1)
Speakers to be announced.
This session explores how modern BSCs are transforming service delivery through real-time work validation tools and apps. Learn how customer expectations are actively shaping technology adoption, driving transparency, accountability, and faster decision-making across service operations.
Session 6 | Turning Data Into Action: Real-Time Work Validation Dashboarding (Part 2)
Speakers to be announced.
Effective dashboarding goes beyond visualization. This session focuses on how real-time work validation data is presented for maximum impact; covering dashboard design, storytelling with data, and best practices for both internal operational use and external customer reporting.
Session 7 | The Maturity of Robotics: Matching the Right Robot to the Right Job
Speaker: Charles Keenum, CBSE, Senior Vice President, The Budd Group
Robotics adoption succeeds when use cases are carefully chosen. This session dives into real-world robotics maturity, highlighting specific applications, client readiness, and task alignment (such as large-format floor care) to ensure robotics investments deliver real operational value.