Jeff Carmon, CSBE, Manager, Member Services, Elite BSC

Jeff Carmon, CBSE, is Manager, Member Services at Elite BSC, where he provides coaching, consulting, and training to BSC member companies across the country. Previously, he served as Director and then VP of Customer Experience at Frantz Building Services, a regional company providing services throughout the Midwest. With over 30 years of experience in business and finance, Jeff is passionate about practical solutions and real-world results, and he loves helping BSC leaders solve problems and move their companies forward.

 

 

Dave Conway, Founder & CEO, Simplex360

Dave Conway is the founder of Simplex360, a digital growth agency specializing in local search dominance for service-based businesses across the nation. For over a decade, Dave has helped janitorial companies generate predictable inbound opportunities by aligning their digital presence with how Google, local search, and emerging AI platforms actually determine which companies to recommend. 

Throughout that time, Dave has built and invested in multiple businesses, including active ownership in janitorial companies across several states. This hands-on experience gives him a practical understanding of the industry from both sides of the table, from lead generation and brand positioning to operations and scalable growth. 

As a former NSA intelligence analyst in the U.S. Navy, Dave brings a disciplined, data-first approach to marketing and search strategy. His work centers on building digital ecosystems that create consistent inbound lead flow, measurable authority, and long-term competitive advantages for service-based companies. 

Outside of business, Dave is a competitive tennis player, a devoted husband and father of two, and a passionate foodie with a well-developed appreciation for bourbon and tacos.

 

Benjamin Greene, Vice President of Sales, 4M Building Solutions

Ben Greene is Vice President of Sales, Northeast Division at 4M Building Solutions, where he focuses on strategic growth, business development, and sales leadership across the Northeast. With years of experience as a sales hunter in complex B2B sales environments, Ben brings a practical, hands-on approach to building sales teams, developing talent, and creating alignment between sales and operations.

That experience has shaped his approach to sales leadership. Having spent years in the field, Ben understands the demands, expectations, and realities of the sales hunter role. He believes effective sales leadership starts with understanding the job firsthand and using that experience to identify the right people, set clear expectations, and create an environment where sales professionals can succeed.

A coach at heart, Ben enjoys mentoring both sales professionals and sales leaders to reach new heights. He is passionate about helping organizations build teams that improve performance, strengthen accountability, and work together to deliver what sales promises to the customer.

 

Jim Harris, Jr., CBSE, RPE, President, Janitronics Facility Services

Jim has been around the cleaning industry his whole life and started full-time in May of 1984. Jim is a graduate of Babson College and Harvard Business School’s OPM program. Board involvement includes serving as Chairman of the Capital Region Chamber, Capital Region BOMA, Junior Achievement, the Center for Economic Growth, and the Albany Country Club. I am also active in a CEO roundtable offering business solutions confidentially and non-competitively. Former Past President of Building Services Contractors Association International. Jim is CEO of Janitronics Facility Services, a full-service facility services contractor, operating in Upstate NY and Vermont. Janitronics is ISO 9001:2015 ISO certified, CIMS Green Building certified, and the recipient of numerous industry awards. Jim is President of Premium Investigations, a security guard and Background check company, and Vulcan Property Services, a facility services company, part of Janitronics' family of companies.

 

David Murphy, CBSE, President and CEO, SMO

David Murphy is the Co-Founder, President and CEO of Supreme Maintenance Organization (SMO), a multi-state contract cleaning services company headquartered in Greensboro, North Carolina. With more than 40 years of industry experience, he has helped grow SMO from a small startup into a successful regional organization. David holds the Certified Building Service Executive (CBSE) designation and is the co-author of From Rags to More Rags. An active BSCAI leader and mentor, he enjoys helping contractors build scalable businesses and use practical AI prompting strategies to improve prospecting, proposals, RFP responses, and sales communication.

 

 

Matt Streiff, SVP of Sales, Marketing, and Specialty Services, The Budd Group

Matthew Streiff serves as the Senior Vice President of Sales and Marketing at The Budd Group, a leading super-regional provider of facility services in the Southeastern United States. With over two decades in the industry, Matthew has consistently demonstrated his prowess in driving sales and profit improvement. Under his leadership, The Budd Group has seen substantial growth in its market share, thanks to his innovative sales strategies and commitment to excellence. Matthew's expertise in understanding customer needs and his ability to tailor solutions have been instrumental in achieving remarkable sales targets and ensuring client satisfaction.

Matthew's strategic vision and dynamic approach have boosted sales and enhanced profitability. He has implemented advanced marketing techniques, focusing on data-driven decision-making and leveraging digital platforms to increase brand visibility and engagement. His dedication to fostering a high-performance sales culture and his emphasis on continuous improvement have improved operational efficiencies and revenue growth.

 

Kristina Thayer, CBSE, Director of Business Development, MSNW Group

Kristina Thayer, CBSE, is Director of Business Development at MSNW Group, where she has led the company's strategic growth since 2015. She specializes in relationship building, contract negotiation, organic sales, and sales process management, with a particular focus on building sales systems that operations can actually deliver on. Before joining MSNW, Kristina held customer service, account management, and business development roles at Recology CleanScapes and ABM, giving her a view of the industry from both the field and the front office. She earned a BA in Psychology from Whitman College. Kristina serves on the Board of Directors for the Building Service Contractors Association International (BSCAI) and is a Certified Building Service Executive (CBSE)