Paul Greenland, CBSE, Partner, Ikigai Management Consultants
Paul Greenland, CBSE, is currently the Partner at Ikigai Management Consultants. Before taking on this role, Paul was the VP of Sales and Marketing for Brilliant General Maintenance in San Jose California. During his time there, he created a Sales Department for a $ 100MM national service provider to meet company goals. Paul’s tenure within the janitorial industry goes deeper than this, however.
Paul began his passion for the industry when he joined Aetna Integrated Services, as a Branch Manager in 1987. He worked his way through the company as SVP of Sales to VP of Operations to ultimately President in 2005. During his time at Aetna, he established strong customer relationships that assisted in growing the company sales and exceeding $35 million. He also led operations and strategic direction with full responsibility for long-range planning and P&L management and provided cross-functional management to 1,500 employees in 7 states.
Paul has had several leadership roles within BSCAI and WFBSC.
Josh Harber, Director, Vice President of Client Development, Clean Office/Porter Plus
Josh Harber is the Director, Vice President of Client Development at Clean Office/Porter Plus.
Dan Harris, RBSM, Customer Success Manager, Janitronics
Dan joined Janitronics in 2019 as part of the business development team for the Special Services Division. In his first year, he achieved record-breaking sales by focusing on services such as floor and carpet care, construction cleaning, and various project work. He played a pivotal role in modernizing the department by introducing new technologies and systems, which were critical in meeting the increased demand for COVID-related services.
Following this success, Dan transitioned into a project manager role for a multi-million-dollar construction cleaning project. His leadership and interpersonal skills were instrumental in the project's success, leading into a management position. Currently, Dan supports the Special Services and Window Cleaning departments, oversees new service offerings, and leads customer engagement initiatives across Janitronics.
Dan resides in Saratoga Springs with his wife Christina and is a graduate of Villanova University. Hobbies include golfing, boating, traveling, and watching/ attending sporting events.
Josh Hendricks, Executive Vice President, Sales, and Marketing, 4M Building Solutions
Josh joined 4M Building Solutions in 2015. In his present role, he leads all aspects of Sales & Marketing and serves on 4M’s Executive Leadership Team. Prior to taking on sales in 2021, Josh worked in operations, leading the 4M Central Division and working closely with customers to ensure the best level of service. Josh brings the customer’s perspective to 4M. His previous positions required expertise in corporate real estate management operations, asset management, and financial performance, skills he applied at mixed-use properties, Class A offices, corporate facilities, industrial sites, and shopping centers. Josh holds a degree in business management from Saint Louis University, a Missouri Real Estate License, and a Certified Shopping Center Manager (CSM) designation. He is an active member of the Building Services Contractors Association International (BSCAI), Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), and International Council of Shopping Centers (ICSC).
Andy Jedynak, President and CEO, Client Point
Andy Jedynak is a seasoned author and tech pioneer with over 25 years of experience leading businesses across emerging sectors such as digital media, IoT, mobile, SaaS, AI, and crowdsourcing. He is the President & CEO of ClientPoint, a top-rated AI-driven global B2B SaaS platform, with a mission to become the front office of the business world. Prior to his leadership role in the Internet technology world, Andy produced television at NBC and played professional basketball in the German Bundesliga. His diverse background blends technology innovation with leadership across various industries.
Channing Johnson, President, KB Building Services
Channing Johnson is the President of KB Building Services, where the focus isn’t just on cleaning—it’s on building long-term relationships. Since 2009, she’s worked in the commercial janitorial industry with a deep commitment to culture, process, appreciation, and putting people first. Under Channing’s leadership, KB has grown both revenue & bottom line by over 900%, has a running employee retention rate of 91% and a running customer retention rate of 99.6%. She has spent the last 2+ years developing custom software for the service industry, as well as working with other leaders to create efficiencies in their organizations through her “What’s the Stuck” business. Whether it’s supporting employees, sharing her experiences with other leaders or serving KB partners, Channing believes that great service starts with great relationships.
Kristina Thayer, CBSE, Director of Business Development, MSNW
Kristina Thayer, CBSE, is the Director of Business Development at MSNW Group, where she leads the company’s strategic growth and marketing initiatives. With over 15 years of experience in the facilities services industry and a decade-long tenure at MSNW, Kristina has built a distinguished career focused on sales enablement, customer service excellence, and solution-based selling. Her deep understanding of the market landscape and client-centric approach has played a pivotal role in expanding MSNW’s presence and partnerships across the Pacific Northwest and beyond. Known for her dynamic leadership and ability to drive meaningful results, Kristina is passionate about empowering sales teams, aligning operational goals with marketing strategies, and fostering lasting client relationships. As a Certified Building Service Executive (CBSE), she brings both credibility and insight to every interaction, making her a trusted voice in the industry. Kristina thrives on collaboration, innovation, and building strategies that translate into sustainable growth.