Speaker Bios

Pete Cain, CFE, CBSE, Chief Operating Officer, Marsden Services NW

Understanding the Importance of Developing Leaders

Peter is the Chief Operating Officer for Marsden West. He oversees Marsden’s operations throughout the Pacific Northwest, Pacific Southwest, and Rocky Mountain Region.

Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management.

Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter holds a MBA from Messiah University, completed in 2020. 

Jeff Carmon, CBSE, Vice President, Operations and Customer Service, Frantz Building Services

Developing Your Message – Building Trust Throughout the Sales Process

Jeff serves as VP, Operations and Customer Service at Frantz Building Services.  Jeff worked for a number of years in the natural gas industry, and then as a medical practice administrator before joining Frantz in 2015.  Upon joining Frantz, he established a business development process that has been largely responsible for the rapid organic growth at Frantz Building Services, selling on average $1M in new janitorial contracts annually.  Jeff is a member of BSCAI’s Education Committee, and works with Elite BSC as a speaker/presenter, content creator, and consultant.

Rachel Druckenmiller, Founder and CEO, UNMUTED

What Employees Really Want from Work

Rachel is on a mission to humanize the workplace by igniting resilience, connection, engagement and compassion in organizations, associations and their leaders and teams. Recognized as the #1 Health Promotion Professional in the U.S. in 2015, a 40 Under 40 Game Changer in 2019, and one of The Daily Record’s Leading Women of 2020, Rachel is a national thought leader in the field of wellbeing and employee engagement. 
Known for her refreshing, dynamic and relatable approach, she has reached tens of thousands of people through her in-person and virtual learning experiences as a keynote speaker, workshop facilitator and leadership trainer. Rachel has worked with organizations like Citizens Bank, Deloitte, Sherwin-Williams, the Federal Aviation Administration, and the American Heart Association. 
Rachel has a Master’s degree in Health Science and a Bachelor’s degree in Psychology and is a Licensed Thriving Workplace Culture Coach and Health Coach. She is also a Founding Member of the international nonprofit, Global Women 4 Wellbeing (GW4W).


Brent Gleeson, Former Navy SEAL and Founder and CEO, Taking Point Leadership

A Navy SEAL’s Principals for Building High-trust Organizations that Achieve Winning Results

Brent Gleeson is a Navy SEAL combat veteran with multiple combat deployments to Iraq and Africa. Upon leaving SEAL Team 5, Brent turned his discipline and battlefield lessons to the world of business and has become an award-winning entrepreneur, bestselling author, and acclaimed speaker on topics ranging from resilience, mental toughness, leadership and building high-performance teams to culture, and organizational transformation. 

Brent is the Founder and CEO of TakingPoint Leadership, a progressive leadership and organizational development consulting firm with a focus on business transformation and building high-performance cultures. Brent was named a Top 10 CEO by Entrepreneur Magazine in 2013.

Brent holds degrees in finance and economics from Southern Methodist University, certificates in English and History from Oxford University in England and a graduate business degree from the University of San Diego. He is the bestselling author of TakingPoint: A Navy SEAL’s 10 Fail-Safe Principles for Leading Through Change, which was a #1 New Release on Amazon in Organizational Change and Business Structural Adjustment. Brent’s latest book, Embrace the Suck: The Navy SEAL Way to an Extraordinary Life was #1 on Amazon in the self-help, self-esteem, and military leadership categories.

Jim Harris Jr., CBSE, RPA, President and CEO, Janitronics Facility Services

Business Math: Key Numbers You Need to Know to Help Run Your Business

Jim Harris, Jr. CBSE, RPA has been around the industry his whole life and started full time with Janitronics Facility Services in 1984. Jim is a graduate of Babson College, BS in finance and management, a graduate of Siena College’s Emerging Manager program and a graduate of Harvard Business School’s OPM program.   Current board involvement includes the following: Treasurer of Capital Region BOMA, Junior Achievement Capital Region NY, Executive Committee of Albany/Colonie Chamber of Commerce, President of Albany Country Club.

Former Member of The Liberty Mutual Policyholders advisory board, Board of Director of Sales and Marketing Associates, Board of Director March of Dimes (walk Chairman), Shen Track Booster Club President, Clifton Park Youth Track Club President, Capital District YMCA Board and Finance Committee Chair , The Maids Advisory Board, Chairman.

Jim is CEO of Janitronics Facility Services and is responsible for leading an executive team in all aspects of the business. Prime responsibilities include corporate planning, prestige account retention, and major vendor relationships. Jim resides in Clifton Park, NY, with his wife, Lori Anne. They have three children Danny, Brian, and Abby. Hobbies include golf, skiing, boating, and sports. He thoroughly enjoys finally being an empty nester.

Daron Roberts, Former NFL Coach, Leadership Coach and Author 

Deep End: Leadership is a Contact Sport

Daron K. Roberts is a former NFL coach, leadership coach and author of A Kids Book About Empathy and Call an Audible. Call an Audible was named a #1 New Release and Best Seller by Amazon and Sports Illustrated selected the book as one of its “Best Sports Business Books of 2017.” Oprah selected A Kids Book About Empathy as one of her Favorite Things of 2020. 

Roberts serves as a partner with Notley Ventures. He’s a co-founder of Amass - an end-to-end wealth launchpad and investment platform for Black Americans. Since 2014, Roberts has served as the founding director of the Center for Sports Leadership and Innovation (CSLi) at the University of Texas. The Center is the first university-based institute dedicated to developing leadership and character curricula
for high school, collegiate and professional athletes. 

In January of 2018, the Center received the commitment and financial support of NBA All-Star, Kevin Durant. Roberts holds a faculty appointment in the Liberal Arts Honors Program. He has received the Silver Spurs Centennial Teaching Award, Creative Engagement Award and was named a distinguished faculty member by the School of Undergraduate Studies in 2015. His research revolves around issues of rejection, failure management and leadership.

After graduating from Harvard Law School (2007), Roberts served coaching stints with the Kansas City Chiefs, Detroit Lions, West Virginia Mountaineers and Cleveland Browns. He holds a B.A. in Plan II Honors and Government from the University of Texas (2001) and an M.P.P. from Harvard’s Kennedy School (2004).

Scott Tackett, Senior Advisor, Violand Management Associates

Finding and Welcoming Top Talent: Recruiting and Onboarding Your Future Great Employees

Scott is recognized as a leading authority in human resources, organizational development, and organizational leadership, having spent most of his career in the human resources arena. As a seasoned Business Development Advisor for Violand Management, he consults with numerous businesses and professionals to help them achieve maximum growth. He created Violand’s Management Development Program and Technician Supervisory Training through which he has helped hundreds of people become better managers and leaders. Scott is also a facilitator, business trainer, and former adjunct professor for Kent State University. He earned his bachelor’s degree in human resource management and his master’s degree in organizational leadership, both from Geneva College.