Keynote: A Navy SEAL’s Principals for Building High-trust Organizations that Achieve Winning Results, Brent Gleeson
Friday, April 22 | 9:00 am - 10:30 am

Productivity, income and profits of any organization can be directly positively or negatively impacted depending on the levels of trust within the team. Trust is one of the most critical elements of a strong team culture that gets results and successfully navigates change. In this session, Brent Gleeson shares the seven principals for building high-trust organizations.

Keynote: Deep End: Leadership is a Contact Sport, Daron Roberts
Friday, April 22 | 2:15 pm - 3:30 pm

Are you a transactional or transformational leader?  During this culture-shifting talk, former NFL coach Daron K. Roberts will provide inspirational and actionable leadership tactics to implement today.  Daron blends stories from his NFL career with research and real-world experiences to propel your team towards purpose and growth.

General Session: Finding and Welcoming Top Talent: Recruiting and Onboarding Your Future Great Employees, Scott Tackett
Friday, April 22 | 3:45 pm - 4:45 pm

It has never been more difficult to hire than in today’s market. Identifying and reaching individuals who match your needs and culture takes a new understanding and leading-edge strategies. Recruiting is a never-ending process and it’s not just your responsibility. It takes a team approach and creative messaging that clearly demonstrates what makes your opportunity unique and exciting. You are no longer just competing for employees against other building service contractors or the company down the street. You are competing against large corporations in multiple industries, stay-at-home opportunities, and an ever-decreasing unemployment rate. Then, once you hire a new employee, you need to know how to set them up through proper onboarding procedures that will increase their likelihood of long-term success.

Violand’s Scott Tackett has over 35 years of experience in hiring and employee development, much of it in restoration and cleaning. In this session, he will show you creative ways to reach employee prospects and to deliver a message that resonates with them, along with how to get new hires onboarded quickly and effectively. You will learn how to implement specific policies and best practices to help new employees speed up the time needed to begin producing and returning your investment in them.

Breakout Session: Developing Your Message – Building Trust Throughout the Sales Process, Jeff Carmon
Saturday, April 23 | 9:00 am - 10:00 am

In this workshop Jeff will discuss the importance of understanding what prospective customers really care about when purchasing janitorial services, and then using that information to position your company as THE choice to deliver one what they value most.

Breakout Session: Business Math: Key Numbers You Need to Know to Help Run Your Business, Jim Harris Jr.
Saturday, April 23 | 9:00 am - 10:00 am

Join Jim Harris Jr. as he walks you through the ins and outs of all things business math. In this session. Jim will share what you should be focusing on when it comes to your financials and how you can better understand them to increase your profits.

You’ll learn more specifics around:

  • Financial ratios
  • Job Costing
  • Operations metrics
  • Safety metrics
  • Sales metrics

Breakout Session: Understanding the Importance of Developing Leaders, Pete Cain
Saturday, April 23 | 9:00 am - 10:00 am

Some people say “leaders are born, not made,” but we know if you provide the right tools, training and time developing individuals, they too can be a leader! Join Pete Cain, CBSE, Marsden West, as he talks about the importance of a training and development program for individuals looking to become a leader within your organization. During this session, Pete will discuss not only ways to develop leaders but also was to set them up for success, once they’ve become the leader.

Keynote: What Employees Really Want from Work, Rachel Druckenmiller
Saturday, April 23 | 10:15 am - 12:30 pm

As BSCs you are managing both your front-line works and those within your office. In the midst of The Great Resignation, employers are concerned more than ever about keeping their people, keeping them engaged and supporting their overall health and wellbeing.

When employees feel valued, inspired, and connected to their work and coworkers, they're more engaged, creative, innovative, effective, high performing and healthier. All of this creates a competitive advantage and positively impacts an organization’s bottom line and their ability to recruit and retain talent.

Learning Objectives:

1. Identify the three things employees want most from work

2. Discover the truth about what drives employee engagement

3. Connect with and leverage the collective wisdom, experience and ideas of your peers to co-create an inspired vision for the future of work