Sessions

 

 

 

Education

Social Super Glue:  How to Create Culture & Communication that Increases Retention
Friday, May 17 | 9:30 a.m. - 11:30 a.m.

This is culture 4.0. In this highly interactive and energized presentation, Kris Boesch takes cultural savviness to the next level by weaving together valuable content, enlightening stories and tangible tools to improve your organization’s culture, communication and retention. Whereas other programs miss the mark by only talking about employee “satisfaction” or “engagement,” Boesch takes workplace culture to a whole new level well beyond compensation, basic HR practices and “perks.” Participants will be able to take her doable best practices and lessons learned and implement them within their organizations to create voluntary collaboration, camaraderie and connection amongst their teams. This “glue” results in perseverance through tough times, inspiration to go the extra mile and retention of top talent. 

Key takeaways include understanding:

  1. The 3 Critical Paradigm Shifts
  2. How to Effectively Cascade Consistent Communication
  3. 7 Savvy Strategies to Strengthen Your Team

 

​The Success Lie: A Proven System to Create the Mindset Shift to Overcome Overwhelm
Friday, May 17 | 3:30 p.m. - 4:30 p.m.

Research shows that business professionals are increasingly feeling frustrated with keeping-up in this fast pace world we live in. As the founder and CEO of a building services contracting company operating 24/7, Janelle Bruland knows how challenging it is to stay on top of everything. Join her as she discusses the mindset shift that you can use to continually improve yourself and your teams, the three things you can control to help teams love their work and why top performers must always be pursuing big goals. 

She will go in-depth about the topics listed below to help you understand your team more and how you can ensure you're on the right tract for success this year.

  1. The mindset shift that you can use to continually improve yourself and your teams 
  2. Why top performers must always be pursuing big goals 
  3. How to keep your organizations laser focused (specifics for your organization, not generalities) to maximize your productivity and results 

 

Industry Labor Trends: Why Retention Data is Crucial for Measuring Supervisor Performance
Saturday, May 18 | 9:30 a.m. - 10:30 a.m.

Site managers play critical roles in the janitorial industry. They are entrusted to deliver on your contracts and keep your customers and employees happy. One way you can ensure your site managers are helping drive your business forward is to reevaluate how you incentivize them so you’re rewarding based on a holistic picture of performance. In this session, we'll show you the retention metrics you should be monitoring and dive into how to capture them. We’ll also discuss ways to balance your incentive programs between work efficiency and employee engagement/retention. 
  

Never Lose a Customer Again – How to Be Remarkable in The First 100 Days® to Gain a Customer for Life
Saturday, May 18 | 10:45 a.m. - 12:15 p.m.

Losing customers is a significant obstacle to growing your business - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customer disappear in less than one hundred days. In the BSC world, while it may be unlikely to lose a new customer in the first 100 days, getting off to a rough start can definitely have a negative impact on your ability to retain that new customer past your initial contract term.
 
In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your customer service and customer experience efforts that will turn new customers into lifelong fans. His presentation will showcase research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.
 
Designed to dramatically enhance the bottom line of your business, Joey will share:

  1. How to maximize the beginning of the customer lifecycle to increase engagement
  2. How to reduce customer churn and increase overall profits
  3. How to identify your current customer’s journey and then enhance it
     

Optional Events

Karcher Tour
Thursday, May 16 | 12:00 p.m. - 4:30 p.m.

Who is Kärcher? Come visit Kärcher Headquarters, and learn about Kärcher and their innovative cleaning technology solutions.

  1. CEC Experience Center – Explore their Customer Experience Center, experience firsthand their broad range product offerings and our newest innovation! Ride the largest industrial machines, play with their newest B series auto scrubbers designed with a BSC in mind and experience their powerful newest pressure washers.
  2. Karcher History & Global Stewardship – See how Karcher got started, Thank Your Cleaner Day and what they do around the world to give back.
  3. Karcher Training Center – See their world-class training center in action during a live Karcher Service Training Class.
  4. Digital Solutions – Discover Karcher Manage Digital Solutions, Fleet Management and future Digital Solution.

Lunch will be provided and we will hold a drawing for a free Sensor S12 give away amongst those who join us for the afternoon.

This session is open to BSCs ONLY.

Add-on Price: Free

If you are already registered for the Executive Management Conference, please complete this form to add on this event.

 

​Golf Outing 
Thursday, May 16 | 1:00 p.m. - 5:30 p.m.

The Golf Club at Omni Interlocken Hotel takes golfing in the Denver area to a whole new level. Get ready for exciting golf in a breathtaking setting at our 27-hole championship golf course with striking scenery and more than 400 feet of elevation changes. The course consists of three individual regulation nine-hole courses – Eldorado, Vista and Sunshine. 

Designed by Graham & Panks International, (a partnership between David Graham, 1981 U.S. Open Champion and PGA Senior Tour player, and Gary Panks), Omni Interlocken Golf Course was ranked third in the "Best Resort Courses of Colorado" survey. For some of the best world-class golf in Denver, come to the Golf Club at Omni Interlocken Hotel.

Easily add the Golf Outing to your registration

The Golf Outing is currently sold out. Please email info@bscai.org to be placed on a waiting list. 

Add-On Price: $225 per person (Includes shuttle transportation* to and from the Omni Interlocken Hotel to the Golf Club as well as a boxed lunch.) 

Club rental is available for an additional $60 per set of 2019 TaylorMade Woods & Irons. Two (2) sleeves of golf balls included in each set. 

*Shuttles will depart at 12:30 pm from Omni Interlocken Hotel Lobby. The golf course is about 1.2 miles from the hotel.  

 

​How to Benefit From Industry Peer Groups
Thursday, May 16 | 2:00 p.m. - 5:00 p.m.

Have you ever wondered what it would be like to have 5 or 6 other BSC’s provide you feedback and ideas on the tough decisions? What about the value of sharing ideas, forms, and other information and processes that could take years to develop on your own? There is a process where this can be done in a confidential, mutually beneficial environment. BSCAI Peer Groups! In this information session, you will hear from BSC’s in peer groups, learn how they work,and how to join!

This session is open to BSC owners ONLY.

Add-on Price: Free

If you are already registered for the Executive Management Conference, please complete this form to add on this event.

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