Schedule at a Glance

Thursday, May 17


2:00 p.m. – 5:00 p.m.


Peer Group Training**


Friday, May 18


7:30 a.m. – 9:00 a.m.
Key Biscayne A, Key Biscayne B, and Rivo Alto


Partner Solutions Presentations and Breakfast

8:00 a.m. - 8:30 a.m.
3M: Key Biscayne A
Diversey: Key Biscayne B
Karcher: Rivo Alto

8:30 a.m. - 9:00 a.m.
Caber Hill: Key Biscayne A
Tacony: Key Biscayne B
Portion Pac: Rivo Alto

Breakfast sponsored by:


9:00 a.m.–12:00 p.m.
Pompeii Ballroom


It's Not Who You Know, It's Who Knows YOU! How to Attract the Best Customers and Create an Army of Raving Fans
David Avrin, CSP, President, The Visibility Coach

It's a new world and the marketplace has changed. Choices are vast and quality abounds! Being great at what you do is no longer a differentiator — it is merely the entry fee. Today, winning in business is about discovering, creating and leveraging competitive advantages. In this highly entertaining, thought-provoking and actionable presentation, based on his new book, Visibility Marketing, business marketing and branding veteran David Avrin, CSP will show you and your team how to discover, create and promote meaningful differentiators to gain visibility and earn customers.


12:15 p.m. – 12:45 p.m. 
Pompeii and Promenade Ballroom


Roundtable Lunch


12:45 p.m. – 1:45 p.m
Pompeii Ballroom


BSCAI Luncheon Session: International Leadership - Discussion with Past BSCAI Presidents
Moderator: Yasser Youssef, The Budd Group
Panelists: Janelle Burland, CBSE, MSNW; Tom Kruse, CBSE, Marsden Holding, LLC; Stan Doobin, Harvard Maintenance, Inc.


2:00 p.m. 3:00 p.m.
Pompeii and Promenade Ballroom


Progressive Networking Appointments

3:30 p.m – 5:00 p.m
Pompeii Ballroom


Winning Plays: Achieving Transformational Breakthroughs for Leadership Teams and Their People
Matt Mayberry, Former Chicago Bears Linebacker

Sponsored by:

Based off of Matt’s highly acclaimed book, Winning Plays, this passionate and incredibly inspiring keynote captivates audiences with a message that resonates long after he exits the stage. In this paramount message, Matt shares his personal story of being on a downward path to destruction, struggling through drug addiction and a career-ending injury in which he eventually transformed into meaningful and lasting success.

Matt introduces key insights and techniques about personal motivation, overcoming adversity, goal setting, and turning circumstantial hardship into opportunities for winning plays. He provides actionable strategies and thought-provoking dialogue that is sure to maximize the performance of leadership teams and their people. This keynote, both entertaining and engaging, serves as a massive call to action for those looking for a surefire way to elevate their potential and reach new heights of achievement. Attendees will be equipped with the tools and strategies to go out and create a game plan of winning plays, for themselves, and their team.


5:30 p.m – 7:00 p.m.
Ocean Garden


Opening Reception

Sponsored by:


Saturday, May 19



8:00 a.m. – 9:00 a.m.
Pompeii and Promenade Ballroom


Progressive Networking Appointments and Breakfast

9:00  a.m. – 12:15 p.m. 
Pompeii Ballroom


Making the Most of First Impressions and Body Language Skills and Insights for the First Five Minutes
Patti Wood, MA, Professional Speaker

You are using up to 10,000 nonverbal cues in the first minute of interaction to form a SNAP impression that determines how you’ll interact with that person in that particular situation and you sending cues that determine what they think of you! Patti is internationally known expert in Nonverbal Communication. In this high energy, interactive, humor filled program you will learn how body language and first impressions impact your interactions, improve the signals you send and your ability to read others. Based on Patti's research and book SNAP Making the Most of First Impressions Body Language and Charisma, this "Wow!" filled program will share the secrets inside each face to face and over the phone interaction. 

If you Google, Patti Wood and body language, first impressions and or handshakes, you will see the amazing insights your audience members can gain in this program.


*Schedule subject to change.

** Business owner only session