BSCAI Virtual Operations Summit:
All Things Operations

Tuesday, June 14
10:00am – 3:00pm CDT

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Thank you for joining us in our second annual Virtual Operations Summit, as experts within the industry discussed the four hottest topics within Operations: Contracts, Supervisor Training, Customer and Employee Retention & Technology.  We hope you (virtually) walked away with new ways to rework your current contracts, understand how to implement a training program across your company, better understand your own retention while learning new techniques and having a better sense of how technology will be changing the future of the BSC industry.

Session 1: Contract Negotiations 
Presented by: Bradley S. Klein, CBSE, I.C.E. - GB, A.C.T., President, The Building Professionals of Texas, and Sean Litvak, CBSE, Senior Director of Business Development, Vonachen Group

In the past two years, the COVID-19 pandemic has changed our contracts and it’s now time to revisit and rework the way we’ve handled contracts in the past. Not only has the cost to work gone up, but we’re also needing to adjust the square footage we’re cleaning based on reduced work space and the occupancy levels. This session will not only cover contract adjustments but also renewing contracts and how contracts affect our overall bottom line. Join our speakers as they share their experience on contract negotiations over the past two years and how they’re working with their customers (not against them).

Session 2: Training for Supervisor Management
Presented by: Holly Borrego, RBSM, Head of Cleaning Products and Performance, Americas, ISS A/S

Operations are a key point of your business; just like training for your team. Join our speaker(s) as they share tips on how to handle day-to-day activities but also new ways to train your supervisors. We all know the labor market is tighter than it’s ever been; so we need to put our focus on how to make sure we’re implementing our training across all team members, no matter where they are located.

Session 3: Employee and Customer Retention
Presented by: Paul Senecal, CBSE, AffinEco LLC, Blake Dozier, Co-Founder, OnPoint Building Servicesand Chris Paxos, Founder, A-Quality Facility Services

Retention, retention, retention – it’s always top of mind. Join our panelists as they discuss tips and tricks around customer and employee retention. You’ll be able to hear from other BSCs on what they’re doing to keep their employees and customers!

Session 4: All Things Technology: Where Is Tech Going and How are BSC’s Using It?
Presented by:  Lisa First-Willis, CEO & Co-Founder, Truvelop, Eric Graham, CEO, CrowdComfort, and Bob Hurd, Director, Global Janitorial SME Support​, JLL
Moderated by: Paul Greenland, CBSE, VP of Sales and Marketing, Brilliant General Maintenance

We’ve all hear “tech is the future” but how does that effect you, as a BSC? This session will share an industry update on where tech is headed and what to look out for in the next few years. We will then hear from BSC’s who are using tech for their customers in new ways and how employers are using tech to help provide employee feedback.