Wednesday, January 23

12:30 p.m. – 5:30 p.m                  Optional Event: Golf Outing

North Sound Golf Club


5:30 p.m. – 7:30 p.m.                    Open House Happy Hour

Poolside Lounge

Sponsored by   

Thursday, January 24

7:30 a.m. – 9:00 a.m.                    Networking Breakfast

Governor's Lawn


9:00 a.m. – 10:00 a.m.                  Labor Trends - What You Need to Know for 2019

Governor's Ballroom A&B

Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, Inc.

Unemployment levels are at historic lows and finding top talent is hard.  States are moving ahead of the Federal Government and enacting their own increases to the minimum wage.  Democrats will take control of the U.S. House of Representatives which will likely continue the grid-lock in Congress.  What do these trends mean for companies in the janitorial sector and the building service industry?  Claudia St. John, president of Affinity HR Group, will present an overview of the state of the labor market, emerging trends and how BSCs can best plan and prepare themselves for the dramatic changes that are anticipated for 2019.


10:15 a.m. – 12:15 p.m.                Shifting Economic Winds

Governor's Ballrom A&B

Dr. Alan Beaulieu, President and Principal, ITR Economics

The US economy, and the global economy, are not what they were last year. Changes that the speaker discuss include: policy pressures/benefits on business, consumer behavior, business spending, labor market, and commodity prices. During the session, we will look at numerous leading indicators that will clearly tell us what to expect, and when to expect it.  Attendees will be prepared for the rest of 2019 and into 2020, and should have the confidence to effect tactical changes that will enhance profitability through 2020. 


2:30 p.m. – 4:30 p.m.                     Optional Event: Distillery Tour

Cayman Spirits Co.


6:30 p.m. – 7:30 p.m.                     Opening Reception

Beach South Terrace


Friday, January 25

7:30 a.m. – 8:00 a.m.                    Breakfast

Governor's Lawn


7:30 a.m. – 9:00 a.m.                    Spouse Breakfast


8:00 a.m. – 9:00 a.m                     Networking Roundtables with Sponsors

Governor's Lawn


9:00 a.m. – 11:45 a.m.                  The Secret Sauce, A Recipe for Growth

Governor's Ballroom A&B

Marc Emmer, President, Optimize, Inc.

In a climate of fierce hyper-competition and commoditization, entrepreneurs must continuously reevaluate their growth strategy, market position and value proposition. To maintain competitive advantage requires constant transformation and continuous improvement. In this interactive session, you will learn how growth companies:

Make critical decisions about business growth
Invest in innovation
Embed technology in their solutions
Promote differentiating strategies to create separation from competition
Gain insight into why their customers buy
Build effective sales and marketing systems
Cross-sell effectively
Leverage effective measurement to drive business performance

Attendees will leave the session with easy to understand tools, they can apply to their businesses right away. 


12:00 p.m. – 1:00 p.m.                Lunch

Poolside Lounge

Sponsored by



1:00 p.m. – 5:30 p.m.                     Optional Event: Stingray Sandbar and Reef Sail

Stingray City Sandbar


Saturday, January 26

7:30 a.m.  – 9:00 a.m.                   Networking Breakfast

Governor's Lawn


9:00 a.m. – 10:00 a.m.                  Middle Market M&A and Strategic Transaction Insights

Governor's Ballroom A&B

Mark Herbick, CEO, Pursant LLC

There is a flurry of M&A and strategic transaction activity in the BSC sector. When will it slow down? What are the macro level and industry specific drivers of the robust pace and frothy valuation levels? Should you be a buyer or seller? What terms, deal structures, and timelines can be expected? This session will arm business leaders with the facts and insights they need in order to prepare for and execute strategic transactions in 2019.


10:15 a.m. – 12:15 p.m.                 Winning Streaks: How to Maintain Momentum When Your Business is on Top

Governor's Ballroom A&B

Chuck Violand, Founder, Violand Management Associates

You followed your instincts, the advice of business experts, or a run of good luck, and you’ve grown your business to where things are running pretty well. Sales are up. Profits are healthy. Employment is steady. The business is operating without being dependent of you. Life is good. Now the question shifts from “how do I win at business?” to “how do I maintain this winning streak?” This subtle shift in mindset will determine the future of the company. It’s a question that affects the skills the owner has developed over the years as a business operator, how they view their role within the company, and effective outlets for their new-found time and energy. The good news is that most of the threats of maintaining winning streaks don’t come from outside your company. They’re self-inflicted, which means we can avoid them. This session explores six strategies leaders of successful businesses use to maintain winning streaks and stay at the top of their game. It also identifies several traps to help avoid them.



Schedule subject to change.