Below you will also find an attendee list and handouts provided by speakers.

Save a Tree! Use Technology! Instead of printing off the following items below, consider loading them onto your laptop, iPad or tablet. Please note that all session presentations that were provided to BSCAI are available below. If there is not a presentation listed for a session, it is because one was not provided or has not been provided yet. Please check back frequently for updates.

See who will be at this year's conference. Download the attendee list.

Friday, October 28

Supervision Seminar
Presented by: Olon Hyde, National Training and Manager Support, Office Pride Commercial Cleaning and Todd Hopkins, CBSE, CEO, Office Pride Commercial Cleaning

Part 1: Employee Communication: Learn why poor employee communication is so costly, as well as strategies for effectively communicating with all of your employees.

Part 2: Employee Motivation and Training: Discover strategies for getting off on the right foot with your employees during orientation, creating a top-performing workforce where everyone counts and developing incentive programs to keep company morale high.

Peer-to-Peer Education Session: The Building Services Industry: From Then To Now, And Beyond
Presented by: Gary A. Penrod, President & Christie Rohmer, Senior Associate, Gary Penrod and Associates

Peer-to-Peer Education Session: Cliff Notes to Survive and Succeed in Commercial Cleaning
Presented by: Troy Hopkins, Area Developer, Office Pride Commercial Cleaning

Peer-to-Peer Education Session: Get a Life!: Seven tools to manage your time and increase your energy to lead a productive and rewarding life
Presented by: Janelle Brulland, CBSE, President & CEO, Management Services Northwest & Graham Youtsey, Legacy Leader

Peer-to-Peer Education Session: Move from Commoditized Service to Valued Partner by Bringing Healthcare Savings, Reduced Absenteeism and Comprehensive Wellness to Your Clients
Presented by: Chuck Stovall, GoJo Industries Inc. & Thomas Wojtkun, GOJO Industries Inc.

Peer-to-Peer Education Session: The Roadmap to Buying and Integrating a Business
Presented by: Mark Herbick, President, Pursant, LLC 

Peer-to-Peer Education Session: The Competitive Advantage of Mindfulness
Presented by: Derek Nelson, Director of Sales, Whil 

Peer-to-Peer Education Session:  Research to Reality - Market Innovations and Insurance Fundamentals for BSCs
Presented by: Ted Courtney, Liberty Mutual Research Institute and Laura Rauba, Liberty Mutual Insurance 

Peer-to-Peer Education Session: The Fair Labor Standards Act - Understanding the Basics and New Developments
Presented by: Jacob M. Monty, Attorney, Monty & Ramirez LLP.

Peer-to-Peer Education Session: Hot Topics for Managing People - Challenges and Solutions for Small Business Leaders
Presented by: Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, LLC 

Saturday, October 29

BSCAI Keynote & Closing General Session
Presented by: Shep Hyken

Peer-to-Peer Education Session: Balancing the Scorecard
Presented by: Barney Gershen, Consultant, Gershen Consulting, LLC

Peer-to-Peer Education Session: Improving Operational Effectiveness and Profitability Through Technology
Presented by: Steven Harper, President & CEO, Spectrum Building Services of Southern California

Peer-to-Peer Education Session: Quality Control Panel
Presented by: Michael A. Jenkins, President and CEO, CleanTelligent Software
Michael A. Brown, Swept, Tino Stanojevic, Glad Group, and Scott Murray, Quality Control Trainer

Peer-to-Peer Education Session: The Ins and Outs of Email Campaigns
Presented by: Marc A. Collings, VP Marketing & Sales, Varsity Facility Services

Peer-to-Peer Education Session: How and Why to Protect Your Company From the Next Computer Attack
Presented by: Manuel Bautista, CIO, Harvard Maintenance

Peer-to-Peer Education Session: The Hidden Opportunities in Your Indirect Supply Chain
Presented by:Michael Wilson, VP of Marketing and Communications, Afflink 

Peer-to-Peer Education Session: Emerging Legal Issues with Staying Union Free
Presented by: Jacob Monty, Attorney, Monty & Ramirez LLP

Peer-to-Peer Education Session: People Management Trends and Tips - attracting, retaining and engaging strategies for large business leaders
Presented by: Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, LLC