Access the 2017 ISSA/BSCAI Building Service Contractor Benchmark Study
Results of a Joint Study Conducted by BSCAI and ISSA
The ISSA/BSCAI Building Service Contractor Benchmarking Study was initiated by ISSA, the worldwide cleaning industry association and the Building Service Contractors Association International (BSCAI), and conducted by independent, third-party professionals at Maximum Performance Group. The purpose of the study was to gather information and identify trends about building service contractor (BSC) firms in the commercial cleaning industry.
ISSA and BSCAI engaged Jeff Gardner of Maximum Performance Group, LLC, and Dr. Shawn Green of Aurora University to help develop the questions, interpret the results from the survey, and prepare this report.
This report provides a detailed account of the aggregated survey results, which were derived from unique survey questionnaires that ISSA- and BSCAI-member firms completed in the spring of 2017. Individual results are entirely anonymous, confidential, and not available to either ISSA or BSCAI staff.
Download the full report here.