Webinars
INTRODUCING LIVE WEB SEMINARS FROM BSCAI

Minimize travel time and expenses by taking advantage of the BSCAI Webinar Series! Webinars are the easiest way to access targeted, relevant and interactive education designed specifically for building service and security contract professionals with demanding work schedules. These 60-minute live seminars offer the same high-quality classroom-based education available at BSCAI educational events in a more customized and convenient setting.

REGISTRATION – HOW DO I SIGN UP & HOW MUCH IS IT?
There are two ways to sign up:
1. Complete the online registration form
2. Download a PDF of the form and return to BSCAI Headquarters by fax or mail

Registration forms must be submitted to BSCAI 72 hours prior to the Webinar. Cancellations received 30 days prior to the Webinar will be issued a 100% refund. Any cancellation received less than 30 days out will not be refunded. Registration forms will not be accepted without payment. BSCAI Members will be charged $75 per Webinar and non-members will be charged $99 per Webinar. BSCAI Members can purchase all four webinars at a discounted rate of $250 and non-members will be charged a discounted rate of $350.

WHAT TOPICS ARE INCLUDED IN FUTURE WEBINARS?
Customer Service, Retention and Growth in Tough Times
Tuesday, April 28, 2009
2:00 p.m. – 3:00 p.m. (EST)
Todd Hopkins, CBSE, Founder and CEO, Office Pride Commercial Cleaning Services

In times when other things are being cut, now is a great time to expand your (and more importantly, your team’s) awareness of opportunities to strengthen and perhaps grow your relationship and business with your customers.  Todd Hopkins will lead this Webinar in providing ideas, techniques and strategies that you and your team can use to improve customer service, retention and possibly growth.

OTHER 2009 UPCOMING BSCAI WEBINAR TOPICS

• Legislative Update  (July 2009)
• Workplace Safety and Risk Management  (September 2009)
• Finding and Retaining Quality Employees, Resulting in Reduced Turnover
  (November 2009)
  

WHAT CAN I EXPECT?
BSCAI Webinar sessions are a comprehensive audio/visual learning experience. Prior to the live event, attendees will be given web login information to view the presentation and a phone number to dial in and listen to the audio portion. Immediately following the presentation, attendees will have the opportunity to engage in an interactive Q & A session with the presenter.

HOW WILL I BENEFIT?
Handouts will be e-mailed to participants ahead of time and a Q&A session will conclude each Webinar, making this a truly interactive experience. Additional benefits include:

• Continuing Education Credits – Receive three CE credits towards your CBSE renewal for each BSCAI Webinar session you attend.
• Easy to Use – Simply register via fax or online and dial-in at the specified time and date.
• Cost Effective – Registration is far less than the cost of a flight and hotel stay.
• Time Savings – Participate anywhere internet and phone access is available…no traveling required!

WHAT DO I NEED TO PARTICIPATE?

• A computer with Internet access
• A phone line for listening to the audio portion of the Webinar

WHAT PREVIOUS WEBINARS HAS BSCAI HOSTED?

Plenty of Bids, Not Enough Wins? Move Up Scale
Chris Arlen, Service Performance
Tuesday, October 21, 2008

The New Art of Hiring Smart
Mark Lee, Management Solutions
Wednesday, September 24, 2008

How to Reduce Your Company's Cost of Insurance
Gary Beggs, CIC, Valenti Trobec Chandler, Inc.
Thursday, August 21, 2008

Building Service Safety: Managing Accidents and Claims
Tom Covilli, Vice President of Risk Management and Safety, Mitch Murch's Maintenance Management Co.
Tuesday, June 17, 2008

Green Cleaning 101
Stephen Ashkin, President and Founder, The Ashkin Group, LLC
Thursday, May 15, 2008

BSCAI Certification Webinar: Prepare for the RBSM and CBSE
Mickey Crowe, CBSE, RBSM, Sr. Project Engineer, NISH
Thursday, March 13, 2008

The Final Step – Closing the Sale
Taylor Bruce, President, I H Services, Inc.
Wednesday, February 13, 2008
View the Q&A from this session

Taking Customer Service to the Next Level
Todd Hopkins, CBSE, Founder and CEO, Office Pride Commercial Cleaning Services
Wednesday, October 17, 2007

Best Practices in Employee Hiring
Janelle Bruland, CBSE, President and CEO, Management Services Northwest Inc.
Wednesday, November 7, 2007

Motivating & Training Employees
LeRoy Dock, CBSE, President, Gali Service Industries
Thursday, December 6, 2007

WE NEED YOUR HELP
To better meet your educational needs, BSCAI would like your input on potential webinar topics that will be of most interest and value to you and your employees. Please take a few minutes to complete a short survey . Your input is important and will continue to make BSCAI's Webinar series a success!

Thank you in advance. We look forward to hearing from you!