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VOLUME 1 - Account Management ( Trainer’s Manual )
An effective manager must be skilled in many areas, from customer relations to work loading, and from quality control programs to understanding his/her responsibilities within the organization. Even experienced managers may need help in some areas. Persons newly placed in a management position may feel overwhelmed. This volume will help both new and experienced managers:
• Identify management responsibilities and placement within the company;
• Implement effective inventory management and cost controls;
• Manage time more effectively;
• Workload accounts;
• Retune existing accounts to improve service and profitability;
• Conduct effective inspections;
• Implement a Total Quality Management Program;
• Identify keys to build positive customer relations;
• Handle customer complaints effectively, and
• Establish effective and reliable building security procedures
Order Number: BSMP1T
BSCAI Member Price: $25.00 was $30.00
Non-Member Price:
$50.00 was $55.00 |
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VOLUME 2 - Hiring and Firing ( Trainer's Manual )
The success or failure of building service professionals depends in a very great measure on the quality of their people. It is employees who essentially deliver a company’s service and value to its clients. The significance of selecting and hiring good people, effectively training and directing their performance, and in unavoidable circumstances, terminating, cannot be overemphasized. This volume will:
• Identify effective recruiting methods;
• List guidelines for preparing job descriptions;
• Identify effective methods of screening job applicants;
• List criteria for selecting the most qualified job applicants;
• Define the “at-will” employment relationship and explain how it is established;
• Help you establish realistic and achievable performance standards and effective performance appraisal systems;
• Outline how employee discipline and termination should be handled, and
• Identify measures to prevent claims of discrimination or wrongful discharge throughout the employment process.
Order Number: BSMP2T
BSCAI Member Price: $25.00 was $30.00
Non-Member Price:
$50.00 was $55.00 |
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VOLUME 3 - Motivation and Training ( Trainer's Manual )
In the building service management industry, direct labor comprises more than half a typical contractor’s expenses, making the employees the single most expensive outlay. This volume will help companies get the greatest return from their workers. Subjects covered include:
• Motivating people to work diligently;
• Developing employees to work independently while increasing work quality;
• Using a variety of leadership and management styles to enhance employee performance with the optimum utilization of time;
• Developing better and more open channels of communications;
• Developing and implementing effective training programs, and
• Reducing turnover and absenteeism.
Order Number: BSMP3T
BSCAI Member Price: $25.00 was $30.00
Non-Member Price:
$50.00 was $55.00 |
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VOLUME 4 - Personnel Policies ( Trainer's Manual )
By law and regulation, companies are increasingly constrained and/or directed in areas as hiring, promoting, managing, and terminating employees. This volume will help companies comply with the law by:
• Discussing legal issues relevant to personnel policy manuals;
• Identifying federal discrimination laws and listing employment practices;
• Defining the steps to minimize discrimination problems and avoid violating the law;
• Understanding how to respond to allegations of workplace harassment;
• Distinguishing between affirmative action and nondiscrimination, and
• Reviewing the major provisions of such laws as the Fair Labor Standards Act, the Equal Pay Act, the Pregnancy Discrimination Act, etc
Order Number: BSMP4T
BSCAI Member Price: $25.00 was $30.00
Non-Member Price:
$50.00 was $55.00 |
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VOLUME 5 - Safety and Security ( Trainer's Manual )
Operating or managing any business involves challenging workplace issues dealing with employee behavior and well-being. These include drug and alcohol abuse, workplace hazards, security issues, and unionization. Subjects covered in this volume include:
• Identifying drug and alcohol abuse problems in the workplace;
• Listing the elements that should be included in and addressed by a substance abuse policy;
• Understanding Occupational Safety and Health Administration regulations;
• Identifying the elements of a control plan for the prevention of exposure to blood borne pathogens;
• Listing the elements of an Occupational Injury Management program;
• Recognizing the most common hazards in the building service industry;
• Understanding basic first aid procedures for bleeding, respiratory failure, burns, chemical spills, and fractures, and
• Understanding the responsibilities of a company and its management under the National Labor Relations Act.
Order Number: BSMP5T
BSCAI Member Price: $25.00 was $30.00
Non-Member Price:
$50.00 was $55.00 |
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Displaying Items 1 to 5 of 14 |
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