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RBSM Study Materials Package (for RBSM Applicants Only)
CBSMP1 - Vol. 1 – Account Management:
Designed to help both new and experienced managers: Identify management responsibilities; Implement inventory management and cost controls; Manage time; Workload accounts; Conduct inspections; Improve service and profitability; Build positive customer relations; Establish effective building security procedures.
CBSMP2 - Vol. 2 – Hiring and Firing:
Learn to: Identify effective recruiting methods; List guidelines for preparing job descriptions; Identify effective methods of screening job applicants; List criteria for selecting the most qualified job applicants; Establish realistic performance standards and appraisal systems; Handle employee disciplining and terminating; and Identify measures to prevent discrimination or wrongful discharge claims throughout the employment process.
CBSMP3 - Vol. 3 – Motivation and Training:
Find out how to: Motivate people to work diligently; Develop employees to work independently while increasing work quality; Develop better and more open channels of communication; Develop and implement effective training programs; Reduce turnover and absenteeism.
CBSMP4 - Vol. 4 – Personnel Policies:
This volume will help companies comply with the law by: Discussing legal issues relevant to personnel policy manuals; Identifying federal discrimination laws and listing employment practices; Defining steps to minimize discrimination problems and avoid violating the law; Understanding how to respond to allegations of workplace harassment; Distinguishing between affirmative action and nondiscrimination; and Reviewing the major provisions of laws such as the Fair Labor Standards Act, the Equal Pay Act, the Pregnancy Discrimination Act, etc.
CBSMP5 - Vol. 5 – Safety and Security:
Subjects in this volume include: Identifying drug and alcohol abuse problems in the workplace; Listing elements that should be addressed by a substance abuse policy; Understanding OSHA regulations; Identifying the elements of a control plan for the prevention of exposure to bloodborne pathogens; Listing the elements of an Occupational Injury Management program; Recognizing common hazards in the building service industry; Understanding basic first-aid; Understanding the responsibilities of the company and its management under the National Labor Relations Act.
CBSMP6 - Vol. 6 – Floor Care, Carpet Care, & Cleaning Chemicals:
This volume will help you understand the three major components of typical carpet soils; How natural vs. synthetic fibers, faceweight, density, and backing affect carpet quality and durability; Three major levels of carpet maintenance and the procedures for each; The purpose of floor finishes and their compositions; Differences between non-resilient flooring and the proper maintenance procedures for each; Floor care problems and the likely causes and corrective actions; Factors that affect performance of cleaning substances; Major types of cleaning delivery systems and the strengths and weaknesses of each.
CBSMP7 - Vol. 7 – General Office Cleaning & Specialty Services:
This volume covers Office cleaning; Restroom cleaning; Metal cleaning; Specialty cleaning such as duct cleaning, ceiling cleaning, and blind cleaning; and Specialty services such as recycling services, disaster restoration, and indoor plant maintenance.
RP229-Guide to Green Cleaning
There has been a large increase in public awareness and concern about the quality of the indoor environment and its effects on human well-being. Green cleaning is a great business strategy because it provides very real benefits and can give you a competitive edge. Topics covered include:
• Introduction to Green Cleaning
• Indoor Environmental Quality
• Principles of Green Stewardship
• Selecting Green Products
• Green Marketing
• Appendix of Green Resources
Order Number: PKG010
BSCAI Member Price: $165.00
Non-Member Price:
$330.00
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