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CBSE Study Materials Package (for CBSE Applicants Only)
*Please note the Building Service Management Program 7 volumes and exams as well as A Guide to Green Cleaning will be included in this package.
RP97 - Confidential Supervisor’s Guide to Labor Relations:
Covers all aspects of dealing with unions: the union drive to organize your employees, bargaining with the union, protected concerted activity, strikes, hand-billing and picketing, a supervisor’s responsibility to the company, living with the union, and the de-certification process.
RP179 - Floor Care – Wood:
A basic technical manual for those who maintain wood floors. It covers the basics in wood floor types, finished and unfinished floors, the use of proper chemicals and floor cleaning equipment, and maintenance procedures. Includes an important troubleshooting guide.
RP180 - Floor Care – Resilient:
A basic technical manual for those who maintain resilient floors. It covers every aspect of floor care, from basic dust-mopping to stripping techniques, cleaning equipment required for various jobs, and cleaning chemicals. Also includes an important troubleshooting guide.
RP181 - Floor Care – Non-Resilient:
A basic technical manual for those who maintain non-resilient floors. Discusses the types of non-resilient flooring such as marble, terrazzo, ceramics and concrete, and the procedures for maintaining them. Explains the use of chemicals and proper equipment. Includes an important troubleshooting guide.
RP149 - Carpet Care Manual:
This publication covers all the basics: types of carpet construction, fiber, chemistry of cleaning, types of soil, carpet care products, stain identification, maintenance systems and cycles.
RP156 - Model Proposal Guidelines:
This publication explains a critical stage in the process of acquiring new contracts. Full sample proposals included.
RP184 - Service Diversification:
Gives you inside information on new service offerings; awning & canopy cleaning, blind cleaning, ceiling, duct cleaning, fabric cleaning, graffiti removal, indoor plant maintenance, leather maintenance, lighting maintenance, mat rental, metal maintenance, & much more.
RP185 - Market Diversification:
Broaden your customer base by offering needed, income-producing services such as clean rooms, construction cleanup, crime site cleanup, disaster restoration, event cleaning, exterior restoration and maintenance, health care, the hospitality industry, industrial maintenance, and many others.
RP199 - Bidding & Estimating with Production Rates:
The heart and soul of contracting is the bidding process. Includes all the basics and more: direct and indirect expenses, production rates and workloading; contract specifications; retuning accounts and partnering with customers. Provides examples, case studies, bidding forms, worksheets, and a free copy of BSCAI's Production Rate Recommendations.
RP85 - Personnel Management:
Covers recruitment, pre-employment screening, hiring, training, performance appraisals, discipline, discharge and more. Includes a sample personnel handbook, over 30 job descriptions, explanations of laws and a guide to getting the best from your employees.
RP196 - A Building Service Contractor’s Guide to Employee Incentive and Motivation Programs:
Replacing just one worker costs you thousands of dollars. Learn the secrets to finding and keeping good employees. This book examines all the factors involved in employee retention: recruiting, hiring, training, managing, and understanding employee motivations and needs. It offers over 80 specific programs, tools, and techniques to reduce employee turnover, boost attendance, and improve safety. Employee retention techniques cover wages and benefits, bonuses and incentives, growth and development, quality of work and home life, respect for the individual, and recognition and rewards. This publication is your blueprint for a system to attract and retain good employees.
RP73 - Banking & Finance:
Find out how to improve your odds of receiving a loan, the red flags the bank will search for, and what to do if your loan is turned down. BSCAI gratefully acknowledges PortionPac’s sponsorship of this publication.
RP77 - Custodial & Supervisory Training:
Includes 4 sample training program outlines. Learn how to conduct a needs-assessment and set objectives. Decide who and w
Order Number: PKG009
BSCAI Member Price: $349.00
Non-Member Price:
$565.00
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