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Management Skills Video Package
CV13 - Bidding & Estimating:
Understand the elements of an accurate bid: direct expense, indirect expense, information gathering, production rates, work loading, fine-tuning, start-up costs, and company profits.
CV4 - Customer Relations:
Essential training for all employees who have customer contact. Covers all aspects of effective customer relations, from maintaining a professional image to handling complaints.
CV2 - Managing People I - Leadership:
Focuses on motivating and leading people for increased productivity and reduced turnover in our labor-intensive industry.
CV3 - Managing People II - Discipline:
Teaches methods of handling discipline cases and grievances, including documentation and legal issues. Case studies and specific disciplinary problems are presented.
CV5 - Quality Control:
Teach your supervisors and managers the vital elements of an effective quality control program. Helps sharpen the skills needed to attain quality service, perform quality inspections, and rectify customer complaints.
CV1 - Successful Supervision:
Provides an excellent framework for training new and experienced supervisors. Good introduction to account and people management, quality control, and customer relations.
Order Number: PKG007
BSCAI Member Price: $810.00
Non-Member Price:
$1,470.00
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