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Customer Service, Retention and Growth in Tough Times
Tuesday, April 28, 2009:   2:00 p.m. – 3:00 p.m. (EST)
Todd Hopkins, CBSE, Founder and CEO, Office Pride Commercial Cleaning Services

In times when other things are being cut, now is a great time to expand your (and more importantly, your team’s) awareness of opportunities to strengthen and perhaps grow your relationship and business with your customers.  Todd Hopkins will lead this Webinar in providing ideas, techniques and strategies that you and your team can use to improve customer service, retention and possibly growth.

Other 2009 BSCAI Webinar Topics
Legislative Update  (July 2009)
Workplace Safety and Risk Management  (September 2009)
Finding and Retaining Quality Employees, Resulting in Reduced Turnover
(November 2009)

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BSCAI Celebrates Successful Convention in Chicago

BSCAI sincerely thanks all attendees and exhibitors for participating in the successful 2009 BSCAI Annual Convention & Trade Show, March 6-9, in Chicago, Illinois, which brought together nearly 1,000 BSC attendees!
(Click here to read more)

Congratulations to the 2008-2009 BSCAI Award Winners!

View the awards presented at the 2009 BSCAI Annual Convention