Increase Profits
In this era of increased competition, clients and prospective customers alike are seeking credentials that substantiate knowledge and experience. Your competitors know that these designations give your company the "competitive edge."

Expand Knowledge
Applicants must successfully complete and pass a comprehensive, full-day examination. By using the RBSM examination preparatory materials available from BSCAI, you gain a thorough knowledge of building service contracting in every aspect of this profession.

Enhance Recognition
The RBSM designation is a symbol of accomplishment and is recognized with great respect by other building service contractors and customers throughout the world.

After successfully completing the program, you can use your designation on business cards, personal stationery and in company brochures and proposals - wherever your name appears.

Professional Development
Through the RBSM Program you can significantly enhance your prospects for career advancement and opportunities. BSCAI's Registration program will increase job satisfaction, self esteem, and motivation.

Eligibility Requirements
If you are a manager who actively performs supervisory functions and have been in a management capacity for at least one year in the building service contracting field, you are encouraged to apply for the RBSM designation.

The Application
Complete the RBSM application form and submit it with your certification fee payment of $175 (if you are paying by check, download the PDF of the application). Your enrollment in the Certification Program - and any information you provide on the RBSM application - is kept confidential prior to your attainment of the RBSM designation. The application remains valid for a period of one year, during which the remaining steps in the process must be completed. Failure to submit to the examinations process within one year from the date of your application will require re-application and fee payment.

Preparing for the Examination
After filing your application visit BSCAI's online store to order the RBSM preparatory materials. Then set up your own personal study schedule to prepare for your examinations.

The Examination
The next step is to take the RBSM examination. The RBSM exam is only offered in English. You have the option of taking the examination by proctor or on a test date scheduled in conjunction with a BSCAI educational program.

Passing / Retesting
The examination will be graded by BSCAI's Certification department. Candidates must achieve a minimum passing score of 70% on each of four (4) sections. Any section that a candidate does not pass must be taken again within one year.

ELIGIBIITY REQUIREMENTS
You must be a building service manager or supervisor of a building service contracting firm who actively performs managerial and supervisory functions.
You must have acceptable character, ability, and reputation.
You must pledge in writing to adhere to the BSCAI Code of Ethics.
You must have been in the building service contracting field for a minimum of one (1) year before making an application for registration and must have been in a management capacity for at least one (1) year.

THE EXAMINATION
The RBSM examination is prepared and updated regularly by BSCAI's Certification and Registration Board. The examination takes a full day to complete. BSCAI schedules examination dates each year in conjunction with BSCAI's educational programs, such as its Annual Convention and Trade Show. These scheduled tests are proctored by BSCAI staff.
Examinations may also be taken by means of a proctor in your hometown. To do so, you must submit the name, address and phone number of your chosen proctor to certification@bscai.org for verification at least four (4) weeks before your preferred examination date. You would be responsible for paying any fees charged by the proctor for administering the examination. BSCAI required that the proctor be a professional educator who is not employed as a building service contractor, manufacturer or distributor of sanitary supplies or related to the examinee in any way.
To ensure confidentiality and objectivity in the grade of each examination, a number system is used to identify each applicant.

Subjects covered in the RBSM examination are as follows:

Basic math

Carpet Care

Chemicals & Chemistry

Communication

Customer Relations

Employee Motivation

Employee Relations

Employee Retention

Employee Training

First Aid

Floor Care

General Management

Government Regulations

Labor Laws

Personnel Management

Problem Solving

Quality Control

Restroom Cleaning

Returning Jobs

Safety & Fire

Security

Technology of the Industry

Unions

Workloading & Scheduling

EXAM PREPARATION
You should plan to study for the examination by using the BSCAIs Building Service Management Program. This text was designed for use as an "independent study program," allowing each RBSM applicant to study at his/her own pace. Each book covers essential information on everything from technical industry aspects to your own professional development. All of these materials are offered for sale from the BSCAI's online shop or from the BSCAI's Member Resource Center. Individuals desiring additional information on study guide materials should contact BSCAI's Information Central at 1-800-368-3414, in Chicago 1-312-321-5167, or by FAX: 1-312-673-6735.

AWARDING THE DESIGNATION
Your completed examination is scored by the Certification department. Candidates must achieve a minimum passing score of 70% in each section of the examination. Any section that a candidate does not pass may be taken again within one year. A $50 re-examination fee will be assessed.

You are notified of your final score by the Certification and Registrations department. A final score of 70% or better is required in order to successfully complete the designation's requirements. Additionally, press releases from BSCAI's Headquarters are made available to you, which you may submit to your local media.

WHAT TO DO IF YOU DON'T PASS THE FIRST TIME
If you fail to receive your designation, you are invited to take the examination over again.

MAINTAINING THE RBSM DESIGNATION
Continuing education is essential in order to maintain professionalism in any business practice. Therefore, as a RBSM, you are required to demonstrate your continuing education efforts.

Each Registered Building Service Manager (RBSM) is required to submit a completed "Knowledge Review" examination every two years to maintain the RBSM designation. All RBSMs must complete the examination and re-registration application and submit them to the Director of Certification at BSCAI Headquarters, with a postmark dated no later than April 1 of the re-registration year.

The RBSM renewal candidate must receive a passing grade of 70% in order to maintain the designation. Should the designee fail to achieve a 70% score, he/she will have thirty days following notification in which to resubmit a second "Knowledge Review" examination for scoring to BSCAI Headquarters. If still unsuccessful, no further testing will be allowed and your designation will be revoked.

DESIGNATION SUSPENSION OR REVOCATION
Your designation may be revoked for failure to abide by the BSCAI Code of Ethics. In such cases, you will be offered a hearing by the Certification and Registration Board and notified of the views of the complainant and of the hearing date and location. Notice shall be given to you at least 30 days in advance of the hearing.

USE OF THE RBSM DESIGNATION
RBSMs can use the designation with their name on company letterhead, business cards, and other appropriate advertising. Registration, however, is for individuals only. The RBSM designation may not be used to imply that any building service contracting firm is registered.

REINSTATEMENT
The Certification and Registration Board has set the following policy for RBSMs failing to renew their designation as required every two years:
Contractors who do not successfully complete the "Knowledge Review" examination by their April 1 renewal date will be notified in writing that their designation has been terminated. Such persons can no longer use the RBSM designation and will not be listed as an RBSM with BSCAI until such time that the contractor re-submits to the process of acquiring the designation and successfully meets again the designation criteria and passes the examination.

LIFETIME CERTIFICATION
All RBSMs designees, upon reaching the age of sixty-two, are designated for life. No further reporting is necessary other than notifying the Certification and Registration department, in writing, of meeting the age requirement.

ADMINISTRATION
Responsibility for this Registration Program rests with the Certification and Registration Board. The Board is composed of BSCAI members holding the CBSE designation who are appointed by the President of BSCAI with the approval of the BSCAI Board of Directors.

The program is administered by a BSCAI employee appointed by BSCAI's Executive Vice President.
The qualification of candidates for the RBSM designation is based strictly on compliance with criteria as established by the Certification and Registration Board. It is not the intent of the Certification and Registration Board to determine who can or cannot practice as a Building Service Executive. The Board specifically disclaims any intention to interfere with or limit, in any way, the professional activities of anyone in the practice of building service contracting. That a person is not certified does not indicate that he or she is unqualified as a building service executive, only that such individual has not fulfilled the requirements for the RBSM or has not applied for the designation.

FEES
CERTIFICATION FEE:
Must accompany your application.
$175

RE-EXAMINATION FEE:
For each re-examination, the fee is $50.

RENEWAL FEE:
For each two-year renewal, the fee is $50.

All fees for BSCAI members and non-members are not refundable or transferable.