CEO SUMMIT
SEMINARS

CEO SUMMIT

Back by popular demand - the CEO Summit returns in 2008!

Discovering Your Authentic Leadership
Friday, April 25, 2008
9:00 a.m. - 4:00p.m.
Speaker: Bill George, Author of True North and Authentic Leadership
Limited Seating – Ticket Required

Due to it’s sold-out launch at the 2007 BSCAI Annual Convention & Trade Show, the CEO Summit has become a highly-anticipated fixture in the educational program for the 2008 BSCAI Annual Convention & Trade Show. You are invited to attend this six-hour, exclusive workshop led by Bill George, Professor at Harvard Business School and author of True North and Authentic Leadership.

Bill George will kick-off the 2008 CEO Summit with a lecture on “Discovering Your Authentic Leadership,” which will include time for an audience-driven Q&A session. Following this introduction, participants will discuss specific aspects of their own leadership experiences in a small group setting and then examine the pertinent issues raised at the table groups in a full group discussion. To conclude, Bill will provide a deeper look into specific leadership issues of concern to the building service industry.

Participants will be given pre-reading material and assignments, including copies of both of Bill George’s bestselling books. At the CEO Summit, participants will be seated at round tables to facilitate table discussion, note taking and interaction.

Check out this short video of Bill George speaking on the passion of leadership.

Thank You to the CEO Summit Sponsors:

SEMINARS

View the following schedule of Seminars to best plan your Convention & Trade Show experience.

Friday, April 25
Saturday, April 26
Sunday, April 27

Friday, April 25, 2008
9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.

Bidding & Estimating Seminar
Speakers: Al Berry, CBSE, American Services Corporation; Robert Eberhardy, CBSE, K-Tech Kleening Systems, Inc.; Steve Shuchat, CBSE, Clean All Services
Participate in a review of the bidding and estimating process. Discuss issues that directly affect the process, including jobs/job costing (labor, materials, etc.), supervision and operational situations (tying in multiple locations).

Saturday, April 26, 2008
10:00 a.m. – 2:15 p.m.
Security Seminar: How to Get the Most Out of Your BSCAI Membership

What to Look for in Security Contracts
Speaker: Michael Lehner, The Mechanic Group, Inc.
As a contract security provider, you work hard to secure new clients every day. When you need to turn down a contract due to internal disagreements over client insurance and indemnification language, do you feel as though you’ve lost a big sale? The reality is that you may have saved your company from a devastating lawsuit not covered by insurance. Explore key provisions you should watch for in security contracts and how to best protect your interests.

Budgeting, Job Costing, Personnel Scheduling, Compliance Tracking
Speaker: Frank Lebedz, Team Financial
Learn how to improve key areas of business including budgeting, scheduling, compliance and job costing. Explore the best methods to save time and resources in critical areas of your own operation.

Work On Your Business, Not In It!
Speaker: Gary Kuty, Kuty & Associates, LLC
Discover customer service techniques that are designed to retain business. Learn how to go “above and beyond” in service delivery.

Unionization of Security Personnel
Speaker: Vince Ruffolo, A&R Security Services, LLC
Take part in this interactive roundtable discussion designed to present the facts and trends related to unionization.

Making the Most of Technology
Speaker: Guy Hignite, Sprint/Nextel
Learn how to increase your effectiveness and be more efficient through the use of technology. Representatives will be on hand from Sprint/Nextel and RTI to share current technologies that you can implement today to start saving time and money. Get an early peek at the technology being developed that will revolutionize the way you work.

2:30 p.m. – 5:00 p.m.
Am I Really Making Money? Seminar
Speakers: LeRoy Dock, CBSE, Gali Service Industries, Inc.; Kevin Rohan, CBSE, Cavalier Services, Inc.

Bidding & Estimating – A Brief Review
Learn about the bidding and estimating process, including the issues that directly affect the process such as labor, material, overhead and direct costs and taxes.

Budgets
Examine the budgeting process, including issues that directly affect the process such as jobs/job costing (labor, materials, etc.), supervision and operational situations (tying in multiple locations).

Wrap Up: A Look at the Entire Picture
Discuss topics such as dealing with bumps in the road and making adjustments.

Sunday, April 27, 2008
8:15 a.m. – 10:00 a.m. & 3:45 p.m. – 5:15 p.m.

Supervision Seminar – Motivation and Training
Speaker: LeRoy Dock, CBSE, Gali Service Industries, Inc.
To effectively train new employees, supervisors need to follow some simple steps beginning at the initial meeting. Learn how to get off on the right foot with your employees during orientation and beyond. Share ways to create a “Class A” workforce where everyone makes a difference and learn tips on how to develop inventive programs that will keep company morale high. Your employees will expect the best from you and their new position.

Supervision Seminar – Customer Relations
Speaker: Julie Garcia, Action Service Corporation
Learn why customer relations is a guide to identifying and planning customer interactions with a goal of retaining customers and increasing sales by “word of mouth.” Identify the connection nexus with customers, the basics of good corporate relationships and the steps to take to improve corporate relationships. Discuss customer service myths and truths, conflict resolution and tips for handling difficult clients.

Supervision Seminar – Employee Communications
Speaker: Todd Hopkins, CBSE, Office Pride
Learn why poor employee communications are so costly and how to communicate effectively with all your employees. Discover how to communicate complaints properly, how to create accountability and earn respect and how to establish employee expectations. Share tips and tricks to overcome fear and intimidation.

Space is limited! Continue visiting www.BSCAI.org for registration instructions and deadlines.