Special Seminars

Bidding and Estimating Seminar*
Al Berry, CBSE, American Services Corporation &
Steve Shuchat, CBSE, Clean All Services
Saturday, November 13
10:15 a.m. – 4:00 p.m.

Learn a step-by-step approach for pricing janitorial services in an ever increasingly competitive marketplace. The morning portion will provide a working understanding of strategies for determining the time it takes to perform specific cleaning tasks. It will then cover best practices for using this information to determine the labor requirements necessary to perform the work set forth in a janitorial specification. The afternoon session will focus on the components that are part of every contractor’s cost estimate. Specific instruction will be provided about properly determining supply and equipment costs. The correct method for determining employer tax/insurance rates and the overhead costs that are part of every job will also be discussed.

*An additional registration fee is required for this session.

Productivity Seminar
Improve Productivity,Maintain Quality
Jim Harris, CBSE, Janitronics, Inc.
Saturday, November 13
1:30 p.m. – 4:00 p.m.

The BSC industry continues to experience profit,growth and retention challenges from price competition, customer disloyalty, cost escalation and a variety of other factors. This session will
focus on improving productivity without losing quality at the facility level and will identify the
organizational support necessary to reach and sustain optimum productivity while remaining
flexible to shape costs to meet drastic program cuts. The session will also define productivity,
clean and cleaning and discuss well-known “systems thinking” processes as utilized by the world’s most successful organizations specializing in operational efficiencies. This popular session
has been updated for 2010.

Supervision Seminar
Employee Communications
Todd Hopkins, CBSE, Office Pride Commercial Cleaning
Saturday, November 13
1:30 p.m. – 4:00 p.m.

Learn why poor employee communication is so costly, as well as strategies for effectively communicating with all your employees. Discussion topics include strategies for properly addressing complaints, creating accountability and earning respect, overcoming fear and intimidation and establishing employee expectations.

Motivation and Training
LeRoy Dock, CBSE, Gali Service Industries, Inc.
Saturday, November 13
1:30 p.m. – 4:00 p.m.
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To effectively train new employees, supervisors need to follow simple steps beginning at the initial meeting. This seminar provides strategies for getting off on the right foot with your employees
during orientation, creating a top-performing workforce where everyone counts and developing inventive programs to keep company morale high. Your employees will learn to expect the best from
you and their new position.

The Supervision Seminar will also be presented in Spanish by Julie Garcia of Action Service.